Shipping Policy

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Return & Return Policy

Viski Customer Center

What items can I return?

When can I return items?

What if I bought items at a different store?

What if I have a defective item?

How do I initiate a return?

Who is responsible for return shipping?

How long does it take to receive a refund?

What card does my refund go on?

How do I ship a package?

What is the return policy?

Returns

Can I exchange an item?

Exchange

How long will it take to receive a refund?

Are shipping charges refundable?

What is your review process, when items are returned to the warehouse?

Where would I find more information about refunds?

Refunds

What does backorder mean?

Why do backorders occur?

What are my options when it comes to backorders?

When will my backordered item be shipped to me?

Backorder

What payment types do you accept?

Payment Options

Do you sell wholesale?

Wholesale

What if I am having order issues?

What will a Viski transaction look like in my banking statement?

Is Viski’s customer service automated?

What happens when I file a chargeback?

Order Issues

What are the nutrition facts?

Consumable

Do you offer a military discount?

Discounts (military etc.)

What is your shipping policy?

How long will my order take to ship?

Shipping

How can I track my order?

Order Status

Can I return my gift card?

Can we use Viski.com gift cards anywhere?

Can I use a discount code if I am buying a gift card?

Gift Cards

Does Viski offer any collaboration opportunities?

Collaboration Requests

Are there any additional costs when using Shop Pay Installments?

Does using Shop Pay Installments impact my credit score?

When can I use Shop Pay Installments?

Where can I read more information about Shop Pay Installments?

Which payment methods are accepted by Shop Pay Installments?

Does using Shop Pay Installments delay my order?

Why was my Shop Pay Installments payment rejected?

What if I use Shop Pay Installments, but then cancel my order?

What is the difference between the different Shop Pay Installment plans?

Shop Pay Installments FAQs

What is your return policy?

What should I do if I receive a damaged or defective product?

How can I get a refund for my purchase?

Our return policy allows for the return of new and unused products in their original packaging within a specified date range of receiving the item. Customers are responsible for mailing the package to the provided address following confirmation of th

Our return policy allows for the return of new and unused products in their original packaging within a specified date range of receiving the item. Customers are responsible for mailing the package to the provided address following confirmation of the return. Once the return is received and verified, a refund will be issued to the original method of payment. Please note that all shipping costs are non-refundable, and we do not cover the cost of return shipping. To proceed with a return, please email us at <span id="isPasted" style="font-size: 16px; font-family: Arial; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><a href="mailto:help@viski.com">help@viski.com</a> so we can provide you with a Return Authorization number and further instructions.

We understand how disappointing it can be to receive a damaged or defective product. If this occurs, we request that you send us a photo or video clearly showing the issue. Additionally, it's helpful to confirm whether the shipping box arrived intact

We understand how disappointing it can be to receive a damaged or defective product. If this occurs, we request that you send us a photo or video clearly showing the issue. Additionally, it&apos;s helpful to confirm whether the shipping box arrived intact. This information is crucial for us as it assists in determining the cause of damage and helps to prevent similar issues in the future. All cases are forwarded to our Product Quality team for further evaluation, underlining our commitment to improving our products.Once we receive the visual evidence of the defective or damaged item, we&apos;ll work swiftly to resolve the matter to your satisfaction. In the case of defects like chipping, cracks, or items not fitting as expected, your detailed feedback is valuable. Rest assured, we pride ourselves in offering exceptional service and will do our utmost to address the problem as promptly as possible.You can initiate the process by emailing&#xA0;<span id="isPasted" style="font-size: 16px; font-family: Arial; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">help@viski.com.

Upon return of the new and unused product in its original packaging, a refund is processed to the original method of payment. Ensure to include the original packing slip, if available, when returning the product—mark your package with the provided Re

Upon return of the new and unused product in its original packaging, a refund is processed to the original method of payment. Ensure to include the original packing slip, if available, when returning the product&#x2014;mark your package with the provided Return Authorization number. Once the product arrives at our warehouse and is inspected, your refund will be processed. Please remember to provide the return tracking information to facilitate confirmation of receipt by our Warehouse.You can start this process by emailing,&#xA0;<span id="isPasted" style="font-size: 16px; font-family: Arial; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">help@viski.com.

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