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Return & Return Policy

Viski Customer Center

Our return policy allows for the return of new and unused products in their original packaging within a specified date range of receiving the item. Customers are responsible for mailing the package to the provided address following confirmation of th

Our return policy allows for the return of new and unused products in their original packaging within a specified date range of receiving the item. Customers are responsible for mailing the package to the provided address following confirmation of the return. Once the return is received and verified, a refund will be issued to the original method of payment. Please note that all shipping costs are non-refundable, and we do not cover the cost of return shipping. To proceed with a return, please email us at <span id="isPasted" style="font-size: 16px; font-family: Arial; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><a href="mailto:help@viski.com">help@viski.com</a> so we can provide you with a Return Authorization number and further instructions.

What is your return policy?

We understand how disappointing it can be to receive a damaged or defective product. If this occurs, we request that you send us a photo or video clearly showing the issue. Additionally, it's helpful to confirm whether the shipping box arrived intact

We understand how disappointing it can be to receive a damaged or defective product. If this occurs, we request that you send us a photo or video clearly showing the issue. Additionally, it&apos;s helpful to confirm whether the shipping box arrived intact. This information is crucial for us as it assists in determining the cause of damage and helps to prevent similar issues in the future. All cases are forwarded to our Product Quality team for further evaluation, underlining our commitment to improving our products.Once we receive the visual evidence of the defective or damaged item, we&apos;ll work swiftly to resolve the matter to your satisfaction. In the case of defects like chipping, cracks, or items not fitting as expected, your detailed feedback is valuable. Rest assured, we pride ourselves in offering exceptional service and will do our utmost to address the problem as promptly as possible.You can initiate the process by emailing&#xA0;<span id="isPasted" style="font-size: 16px; font-family: Arial; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">help@viski.com.

What should I do if I receive a damaged or defective product?

Upon return of the new and unused product in its original packaging, a refund is processed to the original method of payment. Ensure to include the original packing slip, if available, when returning the product—mark your package with the provided Re

Upon return of the new and unused product in its original packaging, a refund is processed to the original method of payment. Ensure to include the original packing slip, if available, when returning the product&#x2014;mark your package with the provided Return Authorization number. Once the product arrives at our warehouse and is inspected, your refund will be processed. Please remember to provide the return tracking information to facilitate confirmation of receipt by our Warehouse.You can start this process by emailing,&#xA0;<span id="isPasted" style="font-size: 16px; font-family: Arial; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">help@viski.com.

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What is your return policy?

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