What should I do if I receive a damaged or defective product?Updated 2 months ago

We understand how disappointing it can be to receive a damaged or defective product. If this occurs, we request that you send us a photo or video clearly showing the issue. Additionally, it's helpful to confirm whether the shipping box arrived intact. This information is crucial for us as it assists in determining the cause of damage and helps to prevent similar issues in the future. All cases are forwarded to our Product Quality team for further evaluation, underlining our commitment to improving our products.

Once we receive the visual evidence of the defective or damaged item, we'll work swiftly to resolve the matter to your satisfaction. In the case of defects like chipping, cracks, or items not fitting as expected, your detailed feedback is valuable. Rest assured, we pride ourselves in offering exceptional service and will do our utmost to address the problem as promptly as possible.

You can initiate the process by emailing [email protected].