Shipping Policy

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Return & Return Policy

Viski Customer Center

<p>For questions regarding a loan, making a payment, or managing their account, then click this link to the <a href="https://shoppay.affirm.com/help/s/" style="box-sizing: border-box; touch-action: manipulation; text-decoration: none; cursor: pointer; color: inherit; text-decoration-skip-ink: auto; border-bottom: 1px solid rgb(0, 128, 96); background-image: url(&quot;data:image/svg+xml;charset=utf8,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20viewBox%3D%220%200%2020%2020%22%3E%3Cstyle%20type%3D%22text%2Fcss%22%3Ecircle%2C%20ellipse%2C%20line%2C%20path%2C%20polygon%2C%20polyline%2C%20rect%2C%20text%20%7B%20fill%3A%20rgb%280%2C%20128%2C%2096%29%20%21important%3B%20%7D%3C%2Fstyle%3E%3Cpath%20d%3D%22M17%202a1%201%200%20011%201v5a1%201%200%2011-2%200V5.414l-7.293%207.293a.996.996%200%2001-1.414%200%201%201%200%20010-1.414L14.586%204H12a1%201%200%20110-2h5zm-4%209a1%201%200%20011%201v5a1%201%200%2001-1%201H3a1%201%200%2001-1-1V7a1%201%200%20011-1h5a1%201%200%20110%202H4v8h8v-4a1%201%200%20011-1z%22%2F%3E%3C%2Fsvg%3E&quot;); background-position: right top; background-repeat: no-repeat; background-size: 16px 16px; padding-right: 18px;">Installments Help Center</a>.</p><p>For questions about Shop Pay or the Shop app, then click this link to <a href="https://shop.app/help/installments" style="box-sizing: border-box; touch-action: manipulation; text-decoration: none; cursor: pointer; color: inherit; text-decoration-skip-ink: auto; border-bottom: 1px solid rgb(0, 128, 96); background-image: url(&quot;data:image/svg+xml;charset=utf8,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20viewBox%3D%220%200%2020%2020%22%3E%3Cstyle%20type%3D%22text%2Fcss%22%3Ecircle%2C%20ellipse%2C%20line%2C%20path%2C%20polygon%2C%20polyline%2C%20rect%2C%20text%20%7B%20fill%3A%20rgb%280%2C%20128%2C%2096%29%20%21important%3B%20%7D%3C%2Fstyle%3E%3Cpath%20d%3D%22M17%202a1%201%200%20011%201v5a1%201%200%2011-2%200V5.414l-7.293%207.293a.996.996%200%2001-1.414%200%201%201%200%20010-1.414L14.586%204H12a1%201%200%20110-2h5zm-4%209a1%201%200%20011%201v5a1%201%200%2001-1%201H3a1%201%200%2001-1-1V7a1%201%200%20011-1h5a1%201%200%20110%202H4v8h8v-4a1%201%200%20011-1z%22%2F%3E%3C%2Fsvg%3E&quot;); background-position: right top; background-repeat: no-repeat; background-size: 16px 16px; padding-right: 18px;">Paying in installments with Shop Pay</a>.</p>

For questions regarding a loan, making a payment, or managing their account, then click this link to the Installments Help Center. For questions about Shop Pay or the Shop app, then click this link to Paying in installments with Shop Pay.

Where can I read more information about Shop Pay Installments?

Shop Pay Installments FAQs

What items can I return?

When can I return items?

What if I bought items at a different store?

What if I have a defective item?

How do I initiate a return?

Who is responsible for return shipping?

How long does it take to receive a refund?

What card does my refund go on?

How do I ship a package?

What is the return policy?

Returns

Can I exchange an item?

Exchange

How long will it take to receive a refund?

Are shipping charges refundable?

What is your review process, when items are returned to the warehouse?

Where would I find more information about refunds?

Refunds

What does backorder mean?

Why do backorders occur?

What are my options when it comes to backorders?

When will my backordered item be shipped to me?

Backorder

What payment types do you accept?

Payment Options

Do you sell wholesale?

Wholesale

What if I am having order issues?

What will a Viski transaction look like in my banking statement?

Is Viski’s customer service automated?

What happens when I file a chargeback?

Order Issues

What are the nutrition facts?

Consumable

Do you offer a military discount?

Discounts (military etc.)

What is your shipping policy?

How long will my order take to ship?

Shipping

How can I track my order?

Order Status

Can I return my gift card?

Can we use Viski.com gift cards anywhere?

Can I use a discount code if I am buying a gift card?

Gift Cards

Does Viski offer any collaboration opportunities?

Collaboration Requests

Are there any additional costs when using Shop Pay Installments?

Does using Shop Pay Installments impact my credit score?

When can I use Shop Pay Installments?

Which payment methods are accepted by Shop Pay Installments?

Does using Shop Pay Installments delay my order?

Why was my Shop Pay Installments payment rejected?

What if I use Shop Pay Installments, but then cancel my order?

What is the difference between the different Shop Pay Installment plans?

What is your return policy?

What should I do if I receive a damaged or defective product?

How can I get a refund for my purchase?

Where can I read more information about Shop Pay Installments?Updated 2 years ago